Capital One's technical issues had thousands more customers on Friday reporting problems with direct deposits, with the bank offering assurances that it's working to resolve the issue now plaguing users for a third day and that no foul play is involved.
After nearly 4,000 reported issues with Capital One banking earlier in the day, just under 3,000 were reporting difficulties as of 3:05 p.m. Eastern on Friday, according to Down Detector, an online service that tracks tech outages. The problem has escalated since getting flagged mid-week, on Wednesday, and just over 1,700 outage reports from Capital One users by Thursday afternoon.
Once systems are restored, people will see their transactions online, Capital One's customer service account posted on X in response irate and worried customers. "Your funds are safe and full account functionality will be restored as soon as possible."
The issue is not related to fraud "or the work of bad actors attempting to access our systems. Your funds are secure and will accurately show when the tech issue is resolved," said the bank in response to another poster.
Capital One expects services to gradually start returning to normal on Friday and the "majority of issues to be resolved" by Saturday morning, the bank posted just after 3 p.m. EST.
"This is now Day 3, and my paycheck is still not deposited or showing as pending in my account. I would appreciate an update on the ETA for a resolution," one person said Friday on social media in a post directed at Capital One's customer service account on X.
"Guess I'll be eating ramen again tonight"
"I was supposed to get paid yesterday, and it's still not here," tweeted another person. "Guess I'll be eating ramen again tonight."
Capital One apologized in posts on social media and in an emailed statement on Friday to CBS MoneyWatch.
"Due to a technical issue experienced by a third-party vendor, some account services, deposits and payment processing for portions of our consumer, small business and commercial bank have been temporarily impacted," a spokesperson for the bank stated. "We are working closely with the vendor to resolve the issue. System restoration is underway but not yet fully operational. We apologize to our customers for this continued inconvenience."
That vendor, Jacksonville, Florida-based payment giant Fidelity National Information Services, said it had restored access to the applications hit by a power outage. "We are working with impacted clients to finalize the posting of transactions that occurred while systems were offline as quickly as possible," the company, also known as FIS, said in an emailed statement.
FIS had previously said one of its data centers had been impacted by a power outage.
One of those impacted customers included Bank of Oklahoma, which cited "issues related to the outage at a service provider that has impacted 26 other banks."
As of Friday midday, Bank of Oklahoma relayed that its digital platforms are back online and all balances and transactions should be displaying correctly. "Thank you for your patience over the past two days."
The issue is reminiscent of a troubles reported by some 5,000 Bank of America customers in October, some of whom logged into accounts showing $0 balances.
Capital One's technical issues add to a less-than-positive news cycle for the McLean, Virginia-based financial services company. The bank is being sued for allegedly misleading customers about its offerings for high-interest savings accounts, costing them more than $2 billion in potential interest payments. Capitol One disputes the claims made in the suit filed by the Consumer Financial Protection Bureau earlier this week, saying it would defend itself in court.
Capital One in December said it had cleared another regulatory hurdle in its planned merger with Discover Financial, which it now expects to close early this year, creating the world's biggest credit card company.
After nearly 4,000 reported issues with Capital One banking earlier in the day, just under 3,000 were reporting difficulties as of 3:05 p.m. Eastern on Friday, according to Down Detector, an online service that tracks tech outages. The problem has escalated since getting flagged mid-week, on Wednesday, and just over 1,700 outage reports from Capital One users by Thursday afternoon.
Once systems are restored, people will see their transactions online, Capital One's customer service account posted on X in response irate and worried customers. "Your funds are safe and full account functionality will be restored as soon as possible."
The issue is not related to fraud "or the work of bad actors attempting to access our systems. Your funds are secure and will accurately show when the tech issue is resolved," said the bank in response to another poster.
Capital One expects services to gradually start returning to normal on Friday and the "majority of issues to be resolved" by Saturday morning, the bank posted just after 3 p.m. EST.
"This is now Day 3, and my paycheck is still not deposited or showing as pending in my account. I would appreciate an update on the ETA for a resolution," one person said Friday on social media in a post directed at Capital One's customer service account on X.
"Guess I'll be eating ramen again tonight"
"I was supposed to get paid yesterday, and it's still not here," tweeted another person. "Guess I'll be eating ramen again tonight."
Capital One apologized in posts on social media and in an emailed statement on Friday to CBS MoneyWatch.
"Due to a technical issue experienced by a third-party vendor, some account services, deposits and payment processing for portions of our consumer, small business and commercial bank have been temporarily impacted," a spokesperson for the bank stated. "We are working closely with the vendor to resolve the issue. System restoration is underway but not yet fully operational. We apologize to our customers for this continued inconvenience."
That vendor, Jacksonville, Florida-based payment giant Fidelity National Information Services, said it had restored access to the applications hit by a power outage. "We are working with impacted clients to finalize the posting of transactions that occurred while systems were offline as quickly as possible," the company, also known as FIS, said in an emailed statement.
FIS had previously said one of its data centers had been impacted by a power outage.
One of those impacted customers included Bank of Oklahoma, which cited "issues related to the outage at a service provider that has impacted 26 other banks."
As of Friday midday, Bank of Oklahoma relayed that its digital platforms are back online and all balances and transactions should be displaying correctly. "Thank you for your patience over the past two days."
The issue is reminiscent of a troubles reported by some 5,000 Bank of America customers in October, some of whom logged into accounts showing $0 balances.
Capital One's technical issues add to a less-than-positive news cycle for the McLean, Virginia-based financial services company. The bank is being sued for allegedly misleading customers about its offerings for high-interest savings accounts, costing them more than $2 billion in potential interest payments. Capitol One disputes the claims made in the suit filed by the Consumer Financial Protection Bureau earlier this week, saying it would defend itself in court.
Capital One in December said it had cleared another regulatory hurdle in its planned merger with Discover Financial, which it now expects to close early this year, creating the world's biggest credit card company.
